FREQUENLY ASKED QUESTIONS(AND ANSWERS)
WHEN I AM GOING TO RECEIVE MY ORDER?
All items are subject to a handling period before they are dispatched. 99% of orders leave the warehouse within 2-4 days of payment. We will notify you by email when your items have been shipped. Most items should be received within 3-10 days of your order date. This may be a little longer for international delivery. For other specialty and giveaway items, please allow up to 3 weeks delivery time.
AM I GOING TO RECEIVE THE ORDER IN TIME?
If you want the order to arrive in time, please order it at least 2-4 weeks before the moment you need it to arrive.
CAN I CHANGE THE COLOR OF THE ORDERED ITEM?
You can change the color of the item ordered by contacting us via Contact Us as long as it is not shipped.
CAN I REMOVE AN ITEM FROM MY ORDER?
Yes, you can remove the item from your order and get a refund easily before the item is shipped. To do that, please Contact Us. Once it is shipped, you have to wait for it to arrive and then ship it back and ask for a refund.
ARE THE ITEMS SHIPPED TOGETHER?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping. Please keep this in mind when receiving deliveries.
WHERE CAN I TRACK MY ORDER?
A tracking number will be emailed to you after the shipment.
CAN I CHANGE MY SHIPPING ADDRESS?
You can change your address before the item is shipped by contacting us.
MY ITEM BROKE; CAN I GET A NEW ONE?
If your item broke, which does not happen often, and you cannot repair it yourself, you have to contact us. We will then give you instructions whether to ship the item back or if you'll receive a partial refund.
CAN I BE REFUNDED?
If you do not receive your order, you have to contact us to solve the problem. Depending on the problem, you will be fully or partially refunded.